Player Support Links
AdGem provides player support for players who have trouble receiving a reward. The APIs return two support links you can surface to players. Both are scoped to the individual player, so pass the player's ID when you use them.
support_portal — all campaigns
Returned at the root of the response, inside the links object. The portal lists every campaign the player can request support for, so it's best placed where the player has access to all of your AdGem offers. From there, a player selects a campaign and submits a support request.
Replace {appid} with your app ID and {playerid} with the player's ID:
https://adunits.adgem.com/support/player?appid={appid}&playerid={playerid}
support_url — a single campaign
Returned with each offer in the response. Each support_url is unique per player and per campaign, so it's best placed alongside the specific offer it belongs to.
https://adunits.adgem.com/support-single-offer?appid={appid}&playerid={playerid}&campaignid={campaignid}
If a player hasn't interacted with a campaign (for example, they never clicked the offer), opening its support_url redirects to a "Support Unavailable" page.
Where each link appears
| Field | Location in response | Scope |
|---|---|---|
support_portal | root links object | all campaigns, per player |
support_url | each offer object | one campaign, per player |
For the full response shape, see the Offer API reference.